Corning Data offers JD Edwards Application Managed Services for customers in need of application-related support at a flat monthly fee. We offer only senior-level expertise with a single point of contact and guaranteed response times–anywhere in the world. Whether you need an expert on hand to field questions, need assistance configuring applications, or require more in-depth, hands-on consulting, we have service level options to fit your specific requirements.
Service options include:
- 24 x 7 global support desk
- Application support
- Configuration and processing options support
- Issue logging, troubleshooting, and resolution
- Report design & development
- Defect reporting and escalation
CNC Managed Services
Corning Data offers customized CNC Managed Services support for JD Edwards EnterpriseOne. You choose only those services that fit your needs, budget, and in-house capabilities. We don’t offer set “bundles” providing you with services you either don’t want or don’t need. Our offering is based on the very specifics of your organization. Service level options include 8 to 5, 24-hour, emergency, on-site, off-site, reactive or proactive.
Depending on the service level you customize, some services may include:
- JDE user profile and roles maintenance
- JDE printer setup and maintenance
- Package builds
- Object promotions
- Technical assistance in troubleshooting issues
- Patching/Updates/Upgrades
- Application of JDE ESUs
- Installation of JDE tools or application releases/services packs
- Basic technical upgrade services to latest E1 release
- System/Security Audit
- Performance tuning
Want more information? Get a Quote.
Continuous Improvement Managed Services
While Oracle continues to roll out new updates for JD Edwards EnterpriseOne, Corning Data is expanding our Application Managed Services to help our clients realize the benefits of new features and to stay on course toward continuous improvement.
With Continuous Improvement Managed Services, we offer a variety of options to fit your budget and business needs. For a flat monthly fee, you can combine our Application Managed Services with Continuous Improvement initiatives.
Some of the services available include:
- Vision Tour – an in-depth analysis of your current business processes and JD Edwards licensing
- Business process improvement roadmap
- ROI proof of concept
- Oracle new feature services – we will analyze new releases to ensure you are taking full advantage of new features and functionality to meet your business goals
- 24 x 7 global support desk
- Application support
- Configuration and processing options support
- Issue logging, troubleshooting, and resolution
- Report design & development
- Defect reporting and escalation
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